Product Info and Safety

All hamsters and characters in the Zhu-niverse are unpredictable, crazy and silly – you never know what they’ll do or say next! But the more you know about your little friends, the more fun you’ll have!

We at Cepia care about responsible, safe play. If you have any questions or concerns, please contact us.

Know Your Zhu

With their unique personalities and unpredictable behavior, you’ll never be able to completely control your Zhu hamsters and characters, but here are some important things to know to about playing with them.

When your Zhu is stopped or asleep:

  • Press your Zhu’s nose to hear it talk.
  • Press or pet your Zhu’s head to hear it coo and chirp.
  • Press your Zhu’s back to make it scurry around and explore. [NOTE: the button will appear as the collar dog tag for puppies when that product line is added]

When the Zhu is exploring:

  • If your Zhu bumps into something, or if you press it’s nose, the Zhu will back up and change direction.
  • Press your Zhu’s head to get it to stop exploring.
  • Press your Zhu’s back to get it to yawn and go to sleep.
  • The Zhu hamsters and characters have tilt sensors that help stop the wheels if they happen to tip over.

CAUTION: All motorized toys have the potential for entanglement. Keep hair, loose clothing, and fingers away from the wheels to prevent entanglement.

How to Untangle: If a child’s hair gets caught or wound around a wheel, simply stop the wheel by firmly grabbing it. Next, press the back or head button once to stop the motor from running. Then, slowly unwind hair from axle by turning the wheel by hand.

Not a Sleep toy: ZhuZhu Pets, Kung Zhu, and all other Zhu toys are not designed to be sleep toys. Zhus have their own beds and habitats to sleep in. (If your child insists on sleeping with their Zhu, remove the batteries before your child takes it to bed.)

Play Tips:

  • Make sure you get to know your Zhu hamster or character before you start playing with it.
  • Zhu hamsters and characters have special wheels that allow them to run around and explore. Keep hair, loose clothing and fingers away from them to make sure nothing gets caught, pinched or entangled.
  • Zhus like to be played with on flat surfaces, in habitats, add-ons, vehicles, tubes and other Zhu products. Do not play with Zhus on grass, sand, dirt or carpet.
  • Zhus are not pet toys. Keep Zhus away from your other animals.
  • Do not sleep with your Zhu. They have their own beds, habitats and homes.
  • Do not let a Zhu hamster or character get wet. (If a Zhu gets wet, remove the batteries and let air dry overnight.)

Safe Play:

Age rating 4+: The Zhu hamsters and characters are designed to be enjoyed by a wide range of ages but they are not recommended for children younger then 4 years of age. Of course, no one knows their child better then their parents, so you should use your own judgment to determine if your child is ready to play with the toy regardless of their age.

Entanglement: All motorized toys have the potential for entanglement. Keep hair, loose clothing, and fingers away from the wheels to prevent entanglement.

How to Untangle: If a child’s hair gets caught or wound around a wheel, simply stop the wheel by firmly grabbing it. Next, press the back or head button once to stop motor from running. Then, slowly unwind hair from axle by turning the wheel by hand.

Not a Sleep toy: Zhus are not designed to be sleep toys. Zhus have their own beds and habitats to sleep in. (If your child insists on sleeping with their Zhu remove the batteries before your child takes it to bed.)

Zhus are for People: Zhus like to play with people. Be careful with your Zhus around pets and other animals.

Keep Dry: Zhus should not be dowsed or submerged in water or other liquid. Spot clean the Zhus. If a Zhu does get wet, remove the batteries and let it air-dry overnight.

Product Safety Testing:

Rigorous testing and inspection procedures are in place for all Zhu Zhu Pets products to assure that the toys are completely safe. Working in conjunction with representatives from governing toy industry and trade organizations, we have made certain that all Zhu Zhu Pets products are regularly and frequently tested through an independent testing service, Bureau Veritas Consumer Products Services, the global leader in Quality Assurance. For more information please click on the links below.

Spare Parts:

We are partnered with the charitable organization Lighthouse for the Blind, which provides meaningful employment for blind and legally blind individuals. They will be taking and filling orders for replacement parts for our hamsters and accessories. *
Costs are intended to cover normal shipping and handling, with any surpluses going to support their Charitable Mission.

Here is a direct link to their ordering page: Replacement

Product Trouble–Shooting:

Get to know your hamster before you play with it!

  • Your ZhuZhu Pets™ Hamster has special wheels, which allow it to perform special tricks. Keep hair, fingers, and loose clothing away from the wheels to keep them from getting caught!
  • ZhuZhu Pets™ Hamsters should be played with on smooth floors, in habitats, add-ons, and vehicles. ZhuZhu Pets™ don’t like carpet, sand, grass, or water.
  • Don’t sleep with your ZhuZhu Pet. They have their own beds and sleeping hut play sets.
  • ZhuZhu Pets™ were made for people! Don’t let any real animals play with your ZhuZhu Pet.

Enjoy your ZhuZhu Pet Hamster…and remember: have fun, and play safe!

ZhuZhu Pets™ Hamster

  • The hamsters are designed to act randomly and unpredictably. Yours may not act the same each time.
  • If the hamster makes sounds, but the wheels will not turn, open the battery box, then make sure both batteries are firmly seated in position.
  • If the hamster does not run or make sounds the batteries may be depleted. Replace with fresh AAA batteries. For best performance and battery life use Alkaline or better.
  • If the hamster seems to get stuck moving around in the play sets check all of the snaps and connector junctions. Your hamster works best on smooth, hard, even surfaces. It will not work on carpet or other soft surfaces. Do not use in sand, grass, or wet conditions.
  • Running time and battery life will depend on play conditions and may vary.
  • Do not let the hamster run in sand or water. This may damage the electronics and gears.
  • To make your hamster go to sleep, press the back button while in explore mode.
  • The sleep timer is reset each time the hamster passes over a code in a play set.
  • Spot clean only, do not soak.
  • Remove the batteries if the hamster is stored for long periods of time.
  • If the hamster gets wet for any reason, remove the batteries and allow the hamster to air-dry overnight before attempting to operate it again.
  • Keep fingers, hair, and loose clothing away from the wheels.
  • Batteries supplied with this toy are for in-store demonstration purposes and may require replacing in a short period of time.

Hamster Funhouse

  • You may notice slight deformation of the base of this product. By adding the transparent top to the base the deformation will be eliminated.
  • Be sure to check ARROW DIRECTION in tunnels for best Hamster function!
  • The hamsters are designed to act randomly and unpredictably. Yours may not act the same each time.
  • If the hamster seems to get stuck moving around in the fun house and tunnel check all of the snaps and connector junctions. Your hamster works best on smooth, hard, even surfaces. It will not work on carpet or other soft surfaces. Do not use in sand, grass, or wet conditions.
  • If the Bathroom sounds are heard in the Kitchen/Bedroom reverse the tunnel direction.

Hamster Wheel

  • Be sure to check ARROW DIRECTION in tunnels for best Hamster function!
  • The hamsters are designed to act randomly and unpredictably. Yours may not act the same each time.
  • If the hamster seems to get stuck moving around in the wheel and tunnel check all of the snaps and connector junctions. Your hamster works best on smooth, hard, even surfaces. It will not work on carpet or other soft surfaces. Do not use in sand, grass, or wet conditions.
  • Note that the tunnel connectors and wheel support are intended to snap into place.
  • Be careful when disassembling not to tear off the snaps.

Hamster Car/Garage

  • Be sure to check ARROW DIRECTION in tunnels for best Hamster function!
  • The hamsters are designed to act randomly and unpredictably. Yours may not act the same each time.
  • If the hamster seems to get stuck moving around in the garage or tunnel check all of the snaps and connector junctions. Your hamster works best on smooth, hard, even surfaces. It will not work on carpet or other soft surfaces. Do not use in sand, grass, or wet conditions.
  • If the hamster does not properly drive out of the garage check to be sure the hamster car was pushed all of the way to the back of the garage. Once out of the garage, the hamster may exit the car on its own.
  • If the doors do not open, reinstall the garage top. Be sure the hinges are trapped on top and bottom and swing freely.

Hamster Spiral Slide

  • Be sure to check ARROW DIRECTION in tunnels for best Hamster function!
  • The hamsters are designed to act randomly and unpredictably. Yours may not act the same each time.
  • If the hamster seems to get stuck in the slide or ramp check all of the snaps and connector junctions. Your hamster works best on smooth, hard, even surfaces. It will not work on carpet or other soft surfaces. Do not use in sand, grass, or wet conditions.
  • If the hamster does not climb the ramp, make sure the batteries are fresh.

Hamster Adventure Ball

  • The hamsters are designed to act randomly and unpredictably. Yours may not act the same each time.
  • If the hamster flips over in the ball simply turn the ball and flip him back. The speed and rocking motion may cause him to flip often. He may also flip when he bumps into things.
  • Your hamster works best on smooth, hard, even surfaces. It will not work on carpet or other soft surfaces. Do not use in sand, grass, or wet conditions.
  • If the hamster falls asleep inside the ball, open the cap and press his back button.

Hamster Surfboard/Hut

  • The hamsters are designed to act randomly and unpredictably. Yours may not act the same each time.
  • If the hamster gets stuck entering the Sleep Dome check all the snaps and connector junctions. Your hamster works best on smooth, hard, even surfaces. It will not work on carpet or other soft surfaces. Do not use in sand, grass, or wet conditions
  • The hamster cannot read tunnel codes while riding on the surfboard.
  • The surfboard works best outside the track and fun house on an open surface.
  • If the hamster does not move on the surfboard, make sure the wheels are still lined up with the openings near the back of the surfboard.

Hamster Skateboard/U-Turn

  • The hamsters are designed to act randomly and unpredictably. Yours may not act the same each time.
  • If the hamster gets stuck moving in the U-turn, check all the snaps and connector junctions. Your hamster works best on smooth, hard, even surfaces. It will not work on carpet or other soft surfaces. Do not use in sand, grass, or wet conditions.
  • The hamster cannot read tunnel codes while riding on the skateboard.
  • The skateboard works best outside the track and fun house on an open surface.
  • If the hamster does not move on the skateboard, make sure the wheels are still lined up with the openings near the back of the skateboard.

Instruction Sheets:

Can't find the instruction sheet that came with your toy? Download it here!

Kung Zhu:

Magical Princess:

Puppies:

Babies: